Monthly or Bi-monthly – how to decide
Based on oral hygiene and doing the best for your teeth we recommend monthly as it means you are using a fresh new brush more often and therefore not reintroducing old bacteria from your brush into your mouth. Also, we find people often brush their teeth too hard (something people should try to avoid!) and so the brush itself frays quicker, making monthly a great choice. However, this option isn’t going to be for everyone, and so for people who can make their brush last longer we offer the bi-monthly option.
When will my brush be delivered?
We post all of our brushes on the first of every month (unless it’s a weekend!) Doing this decreases our carbon footprint by us only doing one trip per month to the post office. This means your first brush will be posted on the next posting date (the next first of the month!)
What about the bristles, are they biodegradable like the handle?
No, unfortunately not – we had to think about your teeth in this instance and nylon bristles are the most effective form of cleaning. It is, however, Nylon 6 which degrades faster than lower grade nylons. This makes your brush 99% biodegradable!
How firm is the bristle?
We offer a medium firmness of bristle – not too hard and not too soft, over the past 2 years we have learnt this is the most popular and the most long lasting.
Can I pick my colour?
No, you will be sent one of our fantastic colours at random.
Is the packaging recyclable?
Yes so you can pop it in your recycling bin!
Can I put the entire brush in the recycling?
No – You can put your bamboo brush (plucking out the nylon bristles) on your compost heap (which is recycling) OR you put it in the normal waste knowing that it will degrade quickly unlike plastic brushes that sit in the ground forever in most cases.
What if I need to update my payment details?
You can do this by logging in to your account.
Can I contact you with any other questions?
Yes, please do! Email us at firstname.lastname@example.org
What if I need to change my address?
You can do this via your online account, or if you don’t have an account email: email@example.com Please note, that we need a months notice as our toothbrushes are packed throughout the month, so if you change your address mid month it won’t come into force until the following months postage. We post on the 1st of a month, so for example if you change your address on the 15th February, your delivery for the 1st March might go to the old address and it will only be from the 1st April that your delivery will go to the new address.
How do I cancel or make changes to my subscription if I do not have an account?
If you don’t have an account it is because you subscribed before the 25th July 2019, which was before the launch of the new site. You can make changes or cancel your subscription by emailing firstname.lastname@example.org.